Original Article

Relationship between information access, service quality, costs saving, cultural similarity and supporting service towards medical (dental) tourism patients’ satisfaction

Fuad H. Akbar , Fridawaty Rivai, Andi Z. Abdullah, Abdul H. Awang

Fuad H. Akbar
Department of Dental Public Health, Faculty of Dentistry, Hasanuddin University, Makassar, Indonesia Department of Hospital Management, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia. Email: fuadgi2@gmail.com

Fridawaty Rivai
Department of Hospital Management, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia

Andi Z. Abdullah
Department of Epidemiology, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia

Abdul H. Awang
Faculty of Social Sciences and Humanities, National University of Malaysia, Selangor, Malaysia
Online First: April 01, 2021 | Cite this Article
Akbar, F., Rivai, F., Abdullah, A., Awang, A. 2021. Relationship between information access, service quality, costs saving, cultural similarity and supporting service towards medical (dental) tourism patients’ satisfaction. Journal of Dentomaxillofacial Science 6(1): 31-34. DOI:10.15562/jdmfs.v6i1.1106

Objective: To determine the relationship between information access, service quality, cost savings, cultural similarities and supporting service systems towards dental tourism patient’s satisfaction at Hospital X.

Material and Method: This study was an observational analytic study with a cross sectional approach. The analysis used in this study was performed using SPSS version 23 and correlation analysis.

Results: Service quality had a risk of 3.36 times affecting the level of satisfaction and access to information had a risk of 3.64 times affecting the level of satisfaction, and showed a statistically significant relationship (p <0.05).

Conclusion: Research shows a statistically significant relationship between service quality and access to information on the level of patient satisfaction.


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