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Relationship between information access, service quality, costs saving, cultural similarity and supporting service towards medical (dental) tourism patients’ satisfaction

  • Fuad H. Akbar ,
  • Fridawaty Rivai ,
  • Andi Z. Abdullah ,
  • Abdul H. Awang ,


Abstract

Objective: To determine the relationship between information access, service quality, cost savings, cultural similarities and supporting service systems towards dental tourism patient’s satisfaction at Hospital X.Material and Method: This study was an observational analytic study with a cross sectional approach. The analysis used in this study was performed using SPSS version 23 and correlation analysis.Results: Service quality had a risk of 3.36 times affecting the level of satisfaction and access to information had a risk of 3.64 times affecting the level of satisfaction, and showed a statistically significant relationship (p <0.05).Conclusion: Research shows a statistically significant relationship between service quality and access to information on the level of patient satisfaction.
Keywords: Culture Dental tourism Satisfaction Saving cost Service quality
Section

References

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How to Cite

Akbar, F. H., Rivai, F., Abdullah, A. Z., & Awang, A. H. (2021). Relationship between information access, service quality, costs saving, cultural similarity and supporting service towards medical (dental) tourism patients’ satisfaction. Journal of Dentomaxillofacial Science, 6(1), 31–34. https://doi.org/10.15562/jdmfs.v6i1.1106
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Fuad H. Akbar
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Andi Z. Abdullah
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