Original Article

Patient satisfaction levels in dental health care: a case study of people in North Mamuju, Indonesia 2017

Fuad H. Akbar , Burhanuddin D. Pasiga, Rasmidar Samad, Ikhlas Bakri

Fuad H. Akbar
Department of Dental Public Health, Faculty of Dentistry, Hasanuddin University, Makassar, Indonesia. Email: fuadgi2@gmail.com

Burhanuddin D. Pasiga
Department of Dental Public Health, Faculty of Dentistry, Hasanuddin University, Makassar, Indonesia

Rasmidar Samad
Department of Dental Public Health, Faculty of Dentistry, Hasanuddin University, Makassar, Indonesia

Ikhlas Bakri
Department of Dental Public Health, Faculty of Dentistry, Hasanuddin University, Makassar, Indonesia
Online First: August 01, 2018 | Cite this Article
Akbar, F., Pasiga, B., Samad, R., Bakri, I. 2018. Patient satisfaction levels in dental health care: a case study of people in North Mamuju, Indonesia 2017. Journal of Dentomaxillofacial Science 3(2): 115-118. DOI:10.15562/jdmfs.v3i2.694


Objective: This research aims to describe the level of patients
satisfaction in dental health services, study of people in North Mamuju
Regency, West Sulawesi of Indonesia.

Material and Methods: Patient satisfaction is a useful measure that
can be used to evaluate the service quality. Satisfaction is a comparison
between the perceptions of services received with expectations, while
the quality of health services is act or services provided by one party to
another in form of care or provision of health facilities. To improve the
quality of a health service that is necessary to do research on the level
of patient satisfaction in dental health care.

Results: This research is Pathfinder Method Survey. Descriptive
observational research with cross-sectional study design, population
of the entire community of District Sarjo and Bambaira, North Mamuju
West Sulawesi of Indonesia and research subjects were aged >18
years. The study found dimensions of empathy shows that 43 (100%)
respondent satisfied while dimensions of assurance most not satisfied
that 4 (14.0%) respondent.

Conclusion: Patient satisfaction is highest in the dimension of empathy
then the dimensions of physical appearance, dimensional medical
services followed responsiveness and the last on assurance dimensions.

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